Network Engineer Apprentice ICONOLOGY LTD

As an IT Apprentice, you will play a vital role in our mission to provide top-notch technical support, proactive maintenance, and innovative solutions to our valued customers. Working closely with our experienced team, you will have the opportunity to learn and grow in a dynamic and supportive environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 9am - 5:30pm (out of hours may be requested with notice as overtime)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

What you will do in your working day

If you are passionate about technology, eager to learn, and thrive in a collaborative and fast-paced environment, we invite you to join our team and be part of our exciting journey. 

Please note that the responsibilities, skills, and requirements for this position are outlined in the sections below.


  • Work collaboratively as part of a team, embodying our value of teamwork, to provide exceptional technical support for customers' existing hardware and/or software installations. Promptly resolve issues using available resources and actively share knowledge with teammates to foster a culture of learning, teaching, and growth.
  • Demonstrate empathy, in line with our values, by actively listening to customers' concerns, understanding their needs, and providing the best possible solutions that align with their requirements.
  • Answer customer phone calls, log support tickets, and diligently work on them until resolution, ensuring high customer satisfaction.
  • Assist in building and configuring new hardware and network infrastructure, including routers, wireless devices, switches, wireless bridges, IP cameras and running network cabling, while showcasing a passion for helping people improve through the use of technology.
  • Install, configure, and support network infrastructure, as well as provide basic support for cloud service applications such as Microsoft 365, Google Workspace platforms, and server support such as Windows Server, Linux, and more.
  • Respond to alerts from our proactive maintenance systems for networks, infrastructure and wireless technologies, actively contributing to the goal of delivering high-quality managed services. Take proactive measures to minimize outages and reduce downtime for our customers.
  • Collaborate with senior team members, demonstrating teamwork, to troubleshoot and resolve complex technical issues. Embrace the opportunity to learn from experienced professionals and contribute to the team's growth.
  • Support the maintenance and management of IT documentation, ensuring accurate and up-to-date records are maintained for easy reference. Demonstrate attention to detail and a commitment to growth and development.

The training you will be getting

Why choose our Network Engineer Level 4 apprenticeship? 

Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator. 

QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:

  • Get equipped with the advanced technical skills needed for the role
  • Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
  • Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
  • Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
  • Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


  • This is a full-time position based at our office.
  • The role will require occasional travel to client sites for onsite support or project implementation.
  • Working hours may vary, and flexibility is required to accommodate client needs and deadlines.
  • We offer a competitive salary and opportunities for professional development and training.
  • As part of our commitment to learning and growth, we encourage and support employees in pursuing relevant certifications and attending industry conferences and events.
  • Our company values a collaborative and inclusive work environment, where teamwork and knowledge-sharing are highly valued.
  • We are committed to equal opportunity employment and welcome applications from individuals of all backgrounds and experiences.
  • Lastly, we encourage our staff to play further key roles in our ongoing expansion as we build our business. As such, there will be plenty of opportunities to progress your career within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
A Level or equivalent IT (Grade an A Level) Essential

About the employer

At Iconology Ltd, we are a leading Managed Service Provider (MSP) based in Kent, dedicated to delivering exceptional IT solutions and support to our diverse client base. We believe in fostering a culture of learning, collaboration, and growth, where every team member has the opportunity to excel and contribute to our shared success.




The Oak, Ashford Road, Newingreen, Hythe, Kent

CT21 4JB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jul 2024