At Virtuoso, we have designed a clear development path to be proud of, enabling our colleagues to grow the careers they deserve. With support, commitment and hard work, we have seen our colleagues achieve promotions and movement inside and around our business, and an opportunity has now arisen within our Channel Services team for a Level 1 Support Analyst.

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Closing date: 06 Jul 2024

Apprenticeship summary

  • Annual wage


    Salary range: £15,000 to £16,500

  • Working week

    Monday - Friday between 8.00am - 6.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Aug 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The successful candidate will be passionate about technology with a willingness to learn, develop and possess a blend of basic technical knowledge and outstanding customer service skills.

There are fantastic opportunities for technical development and career progression for the right candidate. Training is provided and encouraged for all colleagues. We pride ourselves on teamwork with diversity where everybody’s voice is heard and valued - across all levels of the business.

We believe in delivering innovation by approaching situations with a positive and can-do attitude, challenging assumptions and finding the best way to achieve our goals as a team.

Duties will include:

  • Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
  • Analysing, troubleshooting application issues
  • Reviewing tickets created by clients, including categorisation and routing
  • Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
  • Liaising with vendors, suppliers and internal teams to resolve technical issues
  • Continuously learn the latest technical best practices
  • Escalation of tickets to Level 2 and as necessary Level 3 and vendor specific resolver teams as per our escalation process

The training you will be getting

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining A Level 3 IT qualifications
  • Training and training location to be confirmed

What to expect at the end of your apprenticeship

  • Tech and digital professionals in South East earn an average salary of £32,500 per year, so this apprenticeship could be the start of a very promising and profitable career

Requirements and prospects

Desired skills and personal qualities

IT skills, Problem solving skills, Team working, Excellent customer service, Microsoft 365 applications, Tech savvy, Strong written skills


GCSE or equivalent English & Maths (Grade 4/C - 9/A*) Essential

Things to consider

Benefits We are committed to creating great jobs for great people, and provide: • Funded Training and Development - Our people’s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. You will receive qualifications in Azure and Microsoft 365 alongside the apprenticeship. We’re also open to hearing about what you would like to learn about – so that we can provide what you need to develop. • Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. • Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team.

About the employer

Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.




26 Kings Hill Avenue

ME19 5AG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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