Customer Service Apprentice MORGAN SINDALL PROPERTY SERVICES LIMITED

Attending college training days, as required, you’ll have excellent interpersonal skills when dealing with colleagues, customers and clients, along with an understanding of internal processes, and apply them. You’ll be trained to deliver a high-quality service, working efficiently and safely, whilst achieving excellent customer experience results.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage

    £17,888.00

  • Working week

    Monday to Friday, 08:00 - 17:00 with one hour for meal break (unpaid).

    Total hours per week: 40

  • Expected duration

    24 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000255897

  • Positions

    1 available

What you will do in your working day

  • Attend all required college training days as the apprenticeship requires
  • Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
  • Understand internal processes and apply them in working practices
  • Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility
  • Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development
  • Be compliant with uniform, dress code or PPE requirements for your role
  • Assist with diligent problem solving to achieve excellent customer experience results
  • Work in conjunction with the team to deliver a reliable service

The training you will be getting

  • You will be completing a Level 2 Diploma in Customer Service. 
  • The apprentice will be required to attend workshops either virtual or on college campus over the period of their apprenticeship and develop the knowledge required to support their end point assessment
  • The apprentice will also be required to complete college assessments on site as well as completing written work alongside it.

What to expect at the end of your apprenticeship

  • Upon completion, the apprentice will be awarded a Level 2 Diploma in Customer Service
  • There is also the possibility of a permanent contract of employment depending on the business need and available vacancies at the time of completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths and English (Grade 4-9) Essential

About the employer

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

Employer

MORGAN SINDALL PROPERTY SERVICES LIMITED

Address

63-65 Goldney Road

London

W9 2AR

Contact

Lois Murgatroyd

recruitmentmsps@morgansindall.com

07866047310

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Training

Training provider

THELIGHTBULB LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024