Scania Customer Advisor Apprenticeship SCANIA (GREAT BRITAIN) LIMITED

Ready for the next stage in your career? Scania might have just the role for you if you are looking to develop your Customer Service career to the next steps through an apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices.

They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. 

As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.

A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless.

You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.

The training you will be getting

  • The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
  • The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply
  • Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level

What to expect at the end of your apprenticeship

  • At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network

Requirements and prospects

Desired skills and personal qualities

Enthusiasm to learn, Motivated, Reliable


GCSE or equivalent English/Maths (Grade A*-C 4-9) Essential

Things to consider

Competitive salary Annual bonus Designated on-site mentor

About the employer

Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe




c/o Co-Operative Food,

Unit 4, Andover Business Park

SP11 8EZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jul 2024