Administration Apprentice CELLPACK SOLUTIONS LTD

Key member of the commercial team within Cell Pack Solutions required to interpret and process sales orders in a timely and accurate manner. - Be the first point of contact for customers on telephone and email. - Resolve customer order queries. - Working with the sales team to maintain and develop customer relationships..

Sign in to apply

Closing date: 26 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8.30am - 5pm Monday to Thursday, 8.30am - 2pm on Friday.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Accept and process all incoming calls and emails whilst promoting the company and its products in a positive manner.
  • Process all sales orders from customers and those received by the sales team.
  • Work with purchasing and operations team to provide customers with accurate order acknowledgments in a timely manner.
  • Deal with variety of queries from customers, suppliers and other third parties involved with Cell Pack Solutions.
  • Monitor customer accounts and flag any credit issues on the accounts system.
  • Assist with general adhoc duties necessary to assist trouble free running of company.

The training you will be getting

Your apprenticeship training will be a fully work-based learning programme across 18 months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Business Administrator.

What to expect at the end of your apprenticeship

  • Full time role upon completion of apprenticeship for the right candidate. The role has natural progression within the sales team to account manage lower level accounts.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Team working


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

5% Pension Contributions - 20 Days Holiday + Bank Holidays (1 additional day added per year of service for first 5 years) - Christmas Shutdown - Death in Service Benefit - Employee Wellbeing Programme - Volunteering Scheme (3 paid days per year at approved volunteering organisation) - CPD supported and encouraged - Free onsite parking

About the employer

Cell Pack Solutions are a well-established battery pack manufacturer based in South Shields. Combining the latest design and manufacturing technologies with experienced qualified engineers and a great back up team; Cell Pack Solutions offer you reliability when it comes to developing your custom battery pack.The ethos behind our company has always been "growth through innovation, great service and investment in our people". It has allowed us to grow steadily and sustainably for over 20 years. During this time, we have designed and manufactured well over 3,000 unique battery packs, while establishing great, long term partnerships with some very loyal customers and suppliers.




6 West Walpole Street

South Shields

Tyne and Wear

NE33 5BY

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.