We have a fantastic opportunity to join the team in an administration position. You will learn all aspects of the business from HR to compliance. Maintain a spreadsheet of screening and vetting ensuring it is a working document and kept up to date, monitoring on a weekly basis and informing the HR Officer of any potential issues in a timely manner.

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Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday- Friday, 9.00am - 5.00pm, 60 minutes (unpaid) break for lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    16 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The post-holder provides a range of administration service and therefore work is generated throughout the day. This might include the following tasks:

  • Arrange necessary stationery orders
  • Prepare and issue letters
  • Issue and distribute emails as requested
  • Answering the telephone and covering reception, after initial training
  • Dealing with small queries where possible else relaying messages
  • Letters and email communication
  • Booking meetings and venues
  • Ensure you are professional when always carrying out duties
  • Maintain a spreadsheet of screening and vetting ensuring it is a working document and kept up to date, monitoring on a weekly basis and informing the HR Officer of any potential issues in a timely manner
  • Maintaining inhouse system with care worker and client details and information
  • To maintain employee data and personnel records in a confidential and professional manner and ensure data protection of sensitive information, ensuring all information is up to date
  • Undertaking reference requests both internally and externally
  • Copying of documents as required, ensuring that legal and company requirements are maintained
  • Assist with induction coordination
  • Assist with sending out and confirming care worker schedules
  • Assist with obtaining care worker availability
  • Any additional duty which may reasonably be expected to be performed, as required by the Directors, or any of the Company’s clients (where such a request is in keeping with the Company’s policies at any time)

Skills and Abilities:

  • Able to work autonomously, using own initiative and linking with Line Manager as and when required
  • Able to work as a team, creating positive team culture and morale
  • Excellent interpersonal and communication skills whilst working collaboratively with peers and team members to achieve desired goal
  • Having a calm and tactful manner
  • Ability to be flexible, adaptable and multitask and adapt to ever changing priorities over a range of disciplines
  • Is resilient, ability to work under pressure and to strict guidelines
  • Operates with integrity, is honest and reliable and professional at all times
  • Ability to liaise with employees at all levels across the business
  • Is energetic, has enthusiasm and driven
  • Provides the highest level of customer service and delivery
  • Has excellent attention to detail and accuracy
  • Working with HR systems and databases
  • Dealing with personal issues with employees in a confidential, sensitive and appropriate manner

The training you will be getting

  • You will achieve the Level 3 Business Administration Apprenticeship Standard qualification
  • There are workshops that you will need to attend via Teams/Zoom
  • You will have a mentor for one to one teaching and learning
  • In-house training will be given to support specifics of the role

What to expect at the end of your apprenticeship

  • There will be ongoing opportunities for progression and development for the right candidate upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Home Care Agency Clapham South London We are one of South London’s leading home care and live in care providers delivering the care services you need with professionalism and empathy in the comfort of your own home. Live In Care – Our clients that we care for mainly require 24/7 hour round the clock care and companionship. We have vast experience in this area and our friendly and qualified staff members love to help out people in need, gaining personal happiness at the same time as providing it. Kindhearted, sensitive and holistic care in the home. South London Care and Support Services in the Community Over the last 25 years, we have provided more than four million hours of care to people in their own homes. We have three offices in London (Clapham, Twickenham and Crayford). The reason for our success and continued growth as one of the leading independent care companies in the UK is our ethos. It means we go further. Much further in fact; with a kindhearted, sensitive and holistic approach, we are totally committed to delivering the best quality of life possible for the people entrusted to our care.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

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