Sales Support Apprentice Aalco Metals Ltd

Aalco is the UK's largest independent multi-metals stockholder, known for its responsive and competitive service, catering to orders of any size - from single items to major Just-In-Time (JIT) contracts. An excellent opportunity is now available for a Sales Support Apprentice to join the company supporting a wide range of customers / departments.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    National Apprenticeship Minimum Wage £6:40 / hour

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Times to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Daily duties:

  • Support the Sales Team in offering a high level of Customer Service
  • Liaise with customers both over the phone and face to face
  • Communicate with suppliers
  • Operate in house computer systems
  • Support the management of our stock profile
  • Build relationships and be a link between the different company departments

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard.

Level 2 Functional Skills if required.

Workplace delivery, you will be assigned a designated Training Consultant from Derwentside College who will assist you with your ongoing learning to achieve your apprenticeship qualification.

What to expect at the end of your apprenticeship

We would expect the right candidate to develop over the duration of the apprenticeship, to become an Internal Account Manager once qualified.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Confident outgoing personality, Strong work ethic, Punctual, Reliable


GCSE or equivalent English & maths (Grade 4/C) Desired

Things to consider

25 Days Paid Holiday per Year + Bank Holidays Company Profit Share Scheme Christmas Shutdown Internal & External Training Programmes available Excellent opportunities for Career Progression

About the employer

Aalco is the UK's largest independent multi-metals stockholder, known for its responsive and competitive service, catering to orders of any size—from single items to major Just-In-Time (JIT) contracts. Their extensive inventory includes a wide range of Aluminium, Stainless Steel, Copper, Brass, and Bronze in various semi-finished forms, encompassing both industry-standard and bespoke items tailored for specific applications or individual customers. With 18 service centres across the country, Aalco ensures reliable and timely delivery throughout the UK, supported by bulk stocks maintained at a central warehouse to meet local immediate needs.


Aalco Metals Ltd


First Avenue

Team Valley Trading Estate


NE11 0NU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Recruitment Team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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