Customer Service Apprentice


Wokingham, RG41 5RD

Closes on Sunday 1 September

Posted on 4 June 2024


Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday to Friday 08.30am- 5.30pm

40 hours a week

Possible start date

Tuesday 1 October


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will recieve a level 3 in business admin 

Training will be one day per week 

Where you’ll work

100 Berkshire Place

Wharfedale Road, Winnersh


RG41 5RD


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4+)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Creative

    Other requirements


    About this company

    FISco stands at the forefront of the UK's rapidly expanding technology-driven facilities management sector.Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights. In alignment with our growth and commitment to excellence, we are actively seeking dedicated service desk operators who are adept at navigating the challenges of a dynamic business environment. The role entails comprehensive engagement with our clients across the UK through direct telephone and email communication, addressing their facilities management needs. We offer a competitive starting salary of £14,000; This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members. We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. (opens in new tab)

    After this apprenticeship

    To progress into a customer service operative role upon succesful completion of the apprenticeship, then work towards an operations coordinator and then an account manager and beyond. 

    Ask a question

    The contact for this apprenticeship is:


    Chloe Hanson


    The reference code for this apprenticeship is VAC1000255417.

    Apply now

    Closes on Sunday 1 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.