Business Administrator Apprentice CONNECTION FLOORING LIMITED

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. You will play a key role in providing excellent customer care efficiently. We pride ourselves in offering excellent service. Duties include reporting/data entry within our admin team plus more.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,065.00

  • Working week

    Monday 8.30am-2pm Tuesday - Friday 8.30am - 5pm Occasional Saturday (one in every 4 weeks, with Monday off if Saturday worked): 9am - 2pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000255243

  • Positions

    1 available

What you will do in your working day

You will also be working with other teams within the Customer Experience department:

  • Reporting/data entry within our admin team
  • Handling complex customer queries via phone/email and assisting seniors with day to day tasks.
  • Liaising both internally with different departments and externally through partner companies to resolve customer queries
  • Carrying out any other ad hoc administration duties where necessary

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

What to expect at the end of your apprenticeship

Possibility of a full-time position upon the completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. Flooring Superstore is our main brand selling a wide range of floor types, whilst Direct Wood Flooring and Grass Direct are more specialist brands focused on smooth flooring and artificial grass respectively.

Employer

CONNECTION FLOORING LIMITED

Address

Henson Cl, Bishop Auckland

DL14 6WA

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Training

Training provider

ITEC NORTH EAST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Laura McMaster

l.mcmaster@itecne.co.uk

01325 320052

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.