Apprentice Administrator PLANET RAIL LTD

Planet Rail creates tailor made rail holidays for customers worldwide. We are looking for an apprentice to work in the ever changing and fast paced world of travel. You must be confident and have an eye for detail within this customer-based role, to help drive the business forward and create memorable holidays for our customers.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    • Future prospects to travel abroad • 25 days annual leave plus statutory holidays • Employer pension contribution

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    19 Aug 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

·       Recording all new enquiries and keeping records up to date

·       Maintaining the integrity and accuracy of the customer database

·       Liaising with customers over the phone and via email regarding aspects of their booking enquiry

·       Liaising with suppliers over the phone and via email with regards to services booked

·       Taking an initial holiday enquiry over the phone from a customer

·       Assisting in preparing a quotation for the customer

·       Making any relevant bookings with suppliers

·       Adding booked customers to the Travel Trade Association insurance scheme

·       Updating financial records

·       Preparing and sending a written holiday booking confirmation to the customer

·       Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)

·       Recording customer information for the independent review site Feefo and uploading this to the Feefo website

·       Maintaining confidentiality in all aspects of customer, staff and company information

·       Carrying out any other reasonable duties as required

·       At all times follow the company processes and guidelines

The training you will be getting

You will receive training in the workplace and will attend York College on a day release basis.  In college, you will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. You will learn to make recommendations for improvements and present solutions to management. 

The qualification achieved at the end of the apprenticeship, following the End Point Assessment, is level 3 Business Administrator Apprenticeship.

What to expect at the end of your apprenticeship

This will be discussed with the employer once the successful applicant has completed the apprenticeship.  Ideally we want someone to stay on to work full time.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Willingness to learn


GCSE or equivalent 3 other subjects (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

Things to consider

Please check that you are able to get to Planet Rail, based on the outskirts of Easingwold in North Yorkshire. After you submit your application, York College will send you a screening email - check your spam folder, too. You must reply, otherwise your application will not be considered.

About the employer

Planet Rail is a small North-Yorkshire based travel business, set up in 2008. We have 7 people working in our office and 2 employees working from home.




The Hawk Creative Business Park

The Hawkhills Estate, Easingwold


YO61 3FE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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