Apprentice Parts Advisor DENNIS EAGLE LIMITED

A Level 2 Apprentice Parts Advisor is required. You will become integral within the department by providing aftermarket support in the supply of OEM spare parts to an extensive customer base and internal departments. Duties include receiving orders via telephone, email and any other medium made available - such as on-line portals.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Rota will cover between 07.00 & 17.00, Monday to Friday.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    02 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Order intake and processing:

  • Receiving orders via telephone, email and any other medium made available such as on-line portals
  • Booking parts out of stock and preparing delivery notes

Order Picking/Dispatch:

  • Pick parts, package them securely, prepare address labels for couriers
  • Goods in/out
  • Receipt incoming spare parts into stock and locate them in parts dept
  • Book in warranty returned spare parts and locate in the quarantine area
  • When necessary, load and unload spare parts and equipment from delivery vehicles

Customer Service:

  • Assist customers and internal staff with the identification of spare parts
  • Creating quotations for customers
  • Assist customers with queries related to departmental issues – such as late deliveries, incorrect parts etc.
  • Update customers with ETA’s

The training you will be getting

  • Supply Chain Warehouse Operative Level 2 Standard qualification
  • End Point Assessment
  • Work based training

What to expect at the end of your apprenticeship

Upon successful completion of this apprenticeship you will be offered a permanent position as a parts advisor.

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Presentation skills, Willing Attitude & Presence, Willing for Self-Development


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Mathematics (Grade 9-4 (A*-C)) Essential

Things to consider

• Interest in engineering or vehicles D • An understanding of the principles and workings of a motor vehicle D • Understand the organisation E • Knowledge of office based I.T • A desire to learn waste collection related technical topics E • Demonstrate an amicable attitude (body language, tone, word choice etc) E • Demonstrate a willingness for self-development • Willing to attend further education courses E • Willing to attend internal and external training course including fork lift truck licence E • Flexible E • Able to satisfy shift start times promptly E • Capable of working in a manual environment, picking spare parts upto 20kg E • Capable of working at heights off aircraft steps and Hi Bay order picker

About the employer

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.




Unit 50, Melford Court

Hardwick Grange



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Linsay Marie Jones


Apprenticeship standard

Supply chain warehouse operative

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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