Customer Operations Apprentice

A.S.M TECHNOLOGIES LTD

NORTHWICH, CW9 7TN

Closes in 11 days (Wednesday 31 July at 11:59pm)

Posted on 3 June 2024


Summary

You will be working as a Customer Operations Specialist day to day, providing support to all our customers with any query they have. You will have continuous support throughout so you can understand what it means to provide excellent service.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday 9am to 5.30pm

37 hours a week

Possible start date

Monday 2 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Alongside your day-to-day role you will be working towards a Level 3 qualification in Customer Service which will take between 12-18 months to complete, so you will have dedicated time each week during working hours where you can focus on your apprenticeship.

Functional skills in maths and English (if required).

Where you’ll work

WINDSOR HOUSE

GADBROOK BUSINESS CENTRE

RUDHEATH

NORTHWICH

CW9 7TN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English & Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Patience

    About this company

    ASM Technologies Limited delivers agile technology distribution across the IT channel. We concentrate on tier 2 and tier 3 brands often ignored by broad line distribution. We are the market leader in providing IT and technology based supplier rationalisation, building on a culture of delivering significant cost-savings, innovation solutions and excellent customer service as part of the process. ASM Technologies are a multi-national business with offices in Paris, Dusseldorf and a head office and distribution facility in Cheshire. This proven model continues to support a fulfilment infrastructure across 4 continents and 55 countries globally. With unparalleled channel expertise across a wide range of technology commodities, high quality customer service and continuous improvement, we help our customers control operating costs and create a more dynamic interface with the global market.

    http://www.asmtech.com (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    Whilst we cannot guarantee a position at the end of the apprenticeship scheme, we would hope to offer the successful candidate a permanent position as a Customer Operations Specialist.

    Ask a question

    The contact for this apprenticeship is:

    A.S.M TECHNOLOGIES LTD

    Ann Hopkins

    ahopkins@asmtech.com

    07961966648

    The reference code for this apprenticeship is VAC1000255093.

    Apply now

    Closes in 11 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.