Apprentice Medical Receptionist Slaithwaite Health Centre

An exciting opportunity to start your career working within the NHS! You will be the first point of contact as an Apprentice Receptionist at Slaithwaite Health Centre.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 08:00 and 18:00.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    10 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Receive patients at reception and make appointments using EMIS
  • Manage phone systems, taking calls and messages, and referring calls to triage system or others as required
  • Respond efficiently and courteously to all queries and requests for assistance from patients
  • Explain practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed
  • Provide administrative support where necessary, including data input
  • Scan correspondence into patient notes
  • Ensure that all paper records are kept neat and tidy and in good repair, with all the necessary information recorded correctly on the outer cover
  • Retrieve and re-file records as required
  • Liaise with hospital/clinics as required
  • Sorting and filing of post

The successful candidate will have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.

The training you will be getting

  • You will work towards acheiving a Customer Service Practitioner Apprenticeship Standard qualification along with Functional Skills in Maths and English (if required).
  • You will attend fortnightly knowledge sessions on a day release basis at the centre, based in Greenhead (HD1).
  • The remainder of the time you will remain at work and learn on the job. Your employer will allow you time to undertake any work towards your apprenticeship during your normal working hours.

What to expect at the end of your apprenticeship

  • Progression and internal opportunities within the NHS

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Slaithwaite Health Centre opened in 1981 and offers a comprehensive range of health care services to local residents with good access and facilities for the disabled.


Slaithwaite Health Centre


Slaithwaite Health Centre

New Street



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophie Hirst


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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