IT Support Apprentice Spherica Business Solutions Ltd.

You will be an integral part of a specialist technical team, responsible with support and supervision for delivering key elements of a managed support service. The role will provide an opportunity to learn and build on your technical skills, to obtain practical experience of innovative IT solutions and services whilst developing your pass

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 8:30am to 5:00pm.

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


Including but not limited to:

- To get acquainted with the general structure of the Company and understand the way the business functions.

- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.

- Manage the incident and request queues for EUC, sharing workload amongst the team.

- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.

- Problem solving and manage workflow

- Perform various stock check requests as advised by senior's requests

- Meet and greet our user base. Perform scheduled appointments and tasks

- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords

At Spherica Business Solutions, you will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.

The training you will be getting

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English.

What to expect at the end of your apprenticeship

The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

At Spherica, we know that people are at the centre of any real business transformation. That's why we've built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them.


Spherica Business Solutions Ltd.


Victoria Square House

B2 4DG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jul 2024