Customer Service Apprentice

MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

Alfreton, DE55 4LS

Closes in 12 days (Thursday 8 August at 11:59pm)

Posted on 4 June 2024

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Summary

Medequip Assistive Technology are looking for two customer service apprentices. These roles include being the first point of contact for service users, their family and health providers. The role includes ensuring the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner.

Annual wage
£12,597 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, times to be confirmed.

37 hours a week

Possible start date

Friday 9 August

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Level 2 qualification
  • All training is carried out at the workplace
  • Functional Skills in maths and English (if required)

Where you’ll work

Unit 3

Wimsey Way

Alfreton Trading Estate

Alfreton

DE55 4LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 2/E)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Non judgemental
    • Patience

    Other requirements

    • Up to 29 days holiday (including bank holidays) • Pension scheme • Life assurance • Cycle to work scheme • Care First employee assistance programme including free counselling • Discount arrangements • Free uniform • Opportunities for career progression

    About this company

    The depot is based in Alfreton and employs 55 people. 13 at Derby City

    https://www.medequip-uk.com/ (opens in new tab)

    After this apprenticeship

    • Customer Service Coordinator.

    Ask a question

    The contact for this apprenticeship is:

    DCG

    Amy Hitch

    amy.hitch@derby-college.ac.uk

    The reference code for this apprenticeship is VAC1000254936.

    Apply now

    Closes in 12 days (Thursday 8 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.