Medequip Assistive Technology are looking for two customer service apprentices. These roles include being the first point of contact for service users, their family and health providers. The role includes ensuring the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, times to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    29 Jun 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations

The customer service role includes: 

  • Managing inbound and outbound calls, leasing with service users, their families and prescribers – within Medequip agreed KPIs.
  • Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately.
  • Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary.
  • Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse.
  • Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
  • Answering emails and complaints within Medequip agreed timeframes.
  • Liaising between health professional and service users.
  • Ensure Technician’s mix of work is acceptable, assessing the workload.
  • Managing reception and facilitating retail sales. 

The training you will be getting

  • Customer Service Level 2 qualification
  • All training is carried out at the workplace
  • Functional Skills in maths and English (if required)

What to expect at the end of your apprenticeship

  • Customer Service Coordinator.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade 2/E) Essential

Things to consider

• Up to 29 days holiday (including bank holidays) • Pension scheme • Life assurance • Cycle to work scheme • Care First employee assistance programme including free counselling • Discount arrangements • Free uniform • Opportunities for career progression

About the employer

The depot is based in Alfreton and employs 55 people. 13 at Derby City




Unit 3

Wimsey Way

Alfreton Trading Estate

DE55 4LS

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Amy Hitch

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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