You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Carry out incident management processes ensuring requests made to ICT for advice and support are progressed by liaising with ICT Staff and 3rd parties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage


    Annual salary, meets national UK minimum wage. Wage will depend on age. 21 and over - £22,010 Per annum 18 – 20 - £16,564 per annum 16 – 17 - £12,313 per annum

  • Working week

    All details will be confirmed at interview.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Carry out incident management processes ensuring requests made to ICT for advice and support are progressed by liaising with ICT Staff and 3rd parties to ensure prompt resolution in line with the service level agreements and operational level agreements whilst providing high levels of customer service.
  • Respond to tickets and reports, providing support and guidance to diagnose and resolve issues where possible or escalating as required.
  • Install and configure hardware / software and systems in line with procedures for users or for temporary needs, e.g. training / assemblies.
  • Assist in implementation / testing of IT projects and services including replacement equipment and services.
  • Carry out technical comprehensive daily checks to ensure the FCHO ICT Infrastructure is stable and reliable and ensure that data/system backups are successful.
  • Manage and control ICT assets and user access in line with agreed processes
  • Provide telephone and email support cover to the ICT Service Desk as and when required, ensuring that ICT deliver first class support services to satisfy the needs of our customers (internal & external) by working in a flexible and agile way.
  • Participate in training opportunities, meetings, and networks to maintain excellent skills and knowledge in role

This list should not be regarded as exhaustive and from time to time you will be expected to undertake other reasonable duties relevant and appropriate to the role as directed by your line manager.

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental


GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

First Choice Homes Oldham (FCHO) is an ambitious and innovative organisation. We provide and manage housing but also do much more. We support customers through a range of services designed to empower and improve lives. FCHO has a number of services which deliver more than the traditional landlord function such as: our Directions Service which provides employment and training support and our Community Impact Team that offers financial support and advice. We are continuously looking at ways to improve our community offer and striving to ensure customers are engaged in decision making and that wider consultation is used to support service improvements. We ensure that we are working with our partners to maximise the services we deliver to help create communities where customers want to live and work. Our mission of 'improving lives in Oldham', supports our goal to provide homes for those in need, improving the neighbourhoods that customers live in and to provide services that improve the quality of customers lives.




22 Union Street


Greater Manchester


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jun 2024