Clinic Receptionist - Level 2 Customer Service Apprenticeship TOTAL CHIROPRACTIC LIMITED

This is a great opportunity to join Total Health a registered clinic based in Thatcham, who value enthusiasm and drive over experience. You will play a key part within the clinic by being the first point of contact for clients, greeting them face-to-face and over the phone, booking appointments, scheduling meetings and general office duties.

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Closing date: 28 Jul 2024

Apprenticeship summary

  • Annual wage


    Employers are required to pay their apprentice at least the Apprentice Minimum Wage for the first 12 months of the apprenticeship. After 12 months, an apprentice must be paid at least the National Minimum Wage for their age bracket.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours will be Tuesday 1.00pm - 7.00pm Wednesday 1.00pm - 7.00pm Thursday 8.45am - 6.00pm Friday 2.00pm - 6.00pm Plus 6 further hours to allow for your apprenticeship off the job training.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will include 

  • Greeting visitors to the clinic as soon as they arrive and connecting them with the appropriate party. Chatting to clients as they wait to see their therapists, providing tea, coffee, water, etc.
  • Answering the telephone in a timely manner and directing calls to the correct person, taking messages as required.
  • Booking appointments, scheduling meetings and general diary management.
  • Creating and managing both digital and hard copy filing systems as needed.
  • Responsible for stock management, ensuring there are adequate supplies and ordering.
  • Providing support to the Management team and therapists.
  • Assisting in the daily Clinic needs.
  • Following all health and safety requirements.
  • Attending relevant meetings and following all policies and procedures.
  • Any other duties appropriate to the role as may arise from time to time.


The training you will be getting

  • The Customer Service Practitioner Apprenticeship is delivered fully in the workplace. You will be supported by a Development Coach from Newbury College, so that you can confidently demonstrate the Knowledge, Skills and Behaviours required for the Level 2 Customer Service Practitioner Apprenticeship qualification.
  • Your Development Coach will meet with you regularly either remotely or in your workplace. Your employer will give you time in the workplace to focus on your apprenticeship.
  • Please note: If you do not have a GCSE grade 4/C or equivalent in either or both English and Maths, you will be required to take Level 1 Functional Skills alongside your apprenticeship.
  • At the end of your apprenticeship you will have completed the Level 2 Customer Service Practitioner Apprenticeship Standard and will be required to complete an End Point Assessment (EPA). Your Development Coach will support you with preparing for your EPA.

What to expect at the end of your apprenticeship

  • Upon successfully completing the Level 2 Apprenticeship, Total Health West Berkshire will actively support and nurture your ongoing career development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Enthusiastic


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Total Health West Berkshire was started in 2017 by Rosier Piercy with one clear goal in mind. To provide a high-quality clinic with an exceptional level of service not only for patients but for the practitioners running their business from it. Located in Thatcham, West Berkshire, Total Health West Berkshire has 6 treatment rooms. This provides a home for Rosie’s chiropractic clinic, Total Chiropractic, as well as a base for other practitioners to run their business. Such as massage, acupuncture, and osteopathy as well as talking therapies such as counselling and hypnotherapy. The building itself is a beautiful grade 2 listed barn, providing a tranquil setting for treatments. Ideally located close to the A4 on the Newbury, Thatcham border.







RG18 3AP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeships - Newbury College

01635 845000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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