To complement the IT support team and assist in the running of IT system support across the whole campus. Assist in the support of  AV (audio/Visual) equipment and to assist in production of digital AV content for teaching staff.

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Closing date: 03 Jul 2024

Apprenticeship summary

  • Annual wage


    for 16-17 - £9884.16 for 18-20 - £14,021.28 for 21-22 - £19,056.96 for 23+ - £19,506.24

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed between 8.30am - 4.30pm & 1 in 4 Saturday Mornings (rota)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties and Responsibilities:

  • To carry out first line maintenance on PC based, Google Chromebooks, iMac computer hardware and peripheral equipment and to assist with software upgrades, installation and maintenance
  • To liaise with third party contractors where appropriate for the repair/replacement of faculty equipment
  • To operate the helpdesk as part of the support team
  • To follow procedures for recording, reporting, and maintaining IT related information and records
  • To assist in the support of  AV (audio/Visual) equipment and to assist in production of digital AV content for teaching staff
  • To assist in the upkeep of school intranet content
  • To provide operational support for pupils, teachers and administrative staff in the use of software
  • To undertake work as reasonably directed by senior colleagues in the department

Promoting Safeguarding and welfare of children and young persons:

  • Promote and safeguard the welfare of children and young people for whom you are responsible, and with whom you come into contact
  • Be aware of and comply with the policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
  • Be aware of, support and ensure equal opportunities for all
  • Contribute to the overall ethos/work/aims of the school
  • Appreciate and support the role of other professionals
  • Attend and participate in relevant meetings as required
  • Participate in training and other learning activities and performance development as required
  • Assist with pupil needs as appropriate during the school day

Person Specification:

  • Educated to GCSE (A-C) standard or equivalent
  • A level ECDL, GCSE IT, BCS Level 2 Qualifications or similar (desirable
  • Knowledge or experience of Linux based platforms would be advantageous
  • Knowledge of Unifi Wifi networks would be advantageous
  • Knowledge of Microsoft Office products would be an advantage
  • Knowledge of Google Workspace  would be advantageous
  • Some knowledge of computer networking and infrastructure would be an advantage
  • Excellent interpersonal skills – a people person
  • Committed team player and ability to work on own initiative
  • Excellent communication skills – written and, especially, verbal – both over phone and in person
  • Time management – ability to prioritise and multitask
  • Good literacy and numeracy
  • Ability to remain calm under pressure
  • Flexible, positive, can-do working attitude
  • Persistent

The training you will be getting

Information Communications Technician Apprenticeship Standard Level 3 qualification, which includes:

  • Functional skills in maths, English and ICT (if required)
    You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Delivery method and location to be confirmed

What to expect at the end of your apprenticeship

  • Potential for permanent employent for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative


GCSE or equivalent English (Grade 4/C and above) Essential
GCSE or equivalent Math (Grade Up to 4/C) Essential

About the employer

Tracing its history back to 909 AD, Wells Cathedral School is the oldest in the West Country and one of the oldest in the world. It was founded at the same time as the Cathedral on the instructions of King Edward the Elder, the second ever king of England, as a joint institution for the education of Choristers and those destined for the clergy. Over 1,100 years later this dual identity survives in the School’s unique status as an all-round School providing academic and co-curricular excellence, with a Music Specialist and Choir School embedded within it.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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