Customer Service Apprentice APEX RADIO SYSTEMS LTD

One of the UK's leading suppliers of two-way radios, Apex Radio Systems Ltd, is looking for an enthusiastic, hardworking individual to join their team as a Marketing Apprentice in their Gateshead office. The successful candidate will work towards a level 2 Customer Service Apprenticeship.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,500.00

  • Working week

    Monday to Friday, 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000254726

  • Positions

    1 available

What you will do in your working day

  • Handling customer queries relating to technical matters
  • Responding to relevant enquiries received in a timely manner
  • General record keeping and updating of systems
  • Processing payments
  • Despatching goods to customers via courier, post, and Apex delivery
  • Keeping the workplace tidy and a safe environment
  • Producing company paperwork
  • Liaising with customers regarding equipment in need of repair
  • Coding of radio equipment in line with specific order requirements
  • Preparation of radio equipment and accessories in line with order requirements
  • Communicating internally with other staff and departments on job related matters

The training you will be getting

Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.

What to expect at the end of your apprenticeship

Progression into a full-time role upon completion of apprenticeship available for the right candidate as well as further training on the more technical side of the role.


Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills, IT skills, Organisation skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

- Ad hoc staff social events - Free parking - Onsite dedicated mental health first aider - Family run business working within a close knit team - Annual Christmas party

About the employer

Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.

Employer

APEX RADIO SYSTEMS LTD

Address

11 Keel Row

The Watermark

Gateshead,

NE11 9SZ

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Training

Training provider

ZENITH PEOPLE LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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