Kia Customer Service Advisor Apprenticeship - Doncaster D. M. Keith Limited

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems/enquiries and processing customer orders.

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Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00. May include some Saturdays. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000254703

  • Positions

    1 available

What you will do in your working day

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Industry recognised Level 2 Customer Service qualification
  • Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What to expect at the end of your apprenticeship

  • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
  • Functional Skills maths and English if not already achieved

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Welcome to Perrys Ford, we're a franchised dealership for new Ford cars and vans. We are a Motability accredited premier dealer, plus we have a wide selection of quality used Ford cars available to suit all budgets. Take a look at our used car stock, nearly new deals and new special offers. We Service, MOT and offer all vehicle repairs at our Ford dealerships, which all cost less than you might think.

Employer

D. M. Keith Limited

Address

St Leger House, Bullrush Grove, Balby, Doncaster DN4 8SJ

Balby

Doncaster

DN4 8SJ

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sean Hogan

sean.hogan@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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