Customer Service Advisor Apprentice - Leeds D. M. Keith Limited

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

Sign in to apply

Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 09:00-17:00. Weekend work may be included.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
  • On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
  • Handling all relevant administration

The training you will be getting

  • You will achieve a customer Service level 3 qualification
  • The apprentice will do their training in house with the skills coach This will take place once every 28 days
  • There is no college involved so no block release is required

What to expect at the end of your apprenticeship

  • The potential to work further up in the service department. This could involve becoming an area service manager

Requirements and prospects

Desired skills and personal qualities

None of the above


GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

Welcome to D. M. Keith. Owned and run by our family for 60 years, we have a reputation for friendly, personal service and great value. With thirteen sites across Yorkshire & Lincolnshire, we’re one of the UK’s largest Škoda retailers and hold the widest stock of new and approved used Škoda. Together with our SEAT, CUPRA, Honda, Ford, Ford Pro, Kia & most recently BYD dealerships. We have a huge range of models available immediately, with specialists in both business sales and Motability. So whether you’re looking to buy a new or used vehicle, book a service or buy parts, we look forward to welcoming you into the Keith family soon!


D. M. Keith Limited


264 Whitehall Road


LS12 4TG

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hannah Edwards


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.