Apprentice IT Engineer THRIVE OPERATIONS LIMITED

The primary responsibility for the Associate Engineer Apprentice is to receive approximately 2000 hours on guided instruction according to the list of Apprentice objectives and complete the required program coursework including passing both CompTIA A+ certifications and the CompTIA Net+ certification.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    8.30am till 5.30pm, Monday - Friday (40 contracted hours).

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000254690

  • Positions

    1 available

What you will do in your working day

During the apprentice training you will discover and learn all aspects of the associate engineer – apprentice position. Tasks will include understanding client issues, writing client issues into the internal case ticketing system, learning problem solving techniques to solve or escalate these incidents and service requests within the company.

This job position is a true entry level job to start your IT career at Thrive. We passionately believe in educating and promoting from within to virtually and IT career path that interests you. Networking, Cybersecurity, program management and more are all available when starting from here.

  • Attend required coursework in conjunction with the aligned external training program’s required classes
  • Learn the systems, processes and techniques involved in troubleshooting client issues
  • Appropriately assign tickets to the correct engineering resources
  • Reassign tickets based on priority
  • Provide engineer queue management based on capacity and skillset
  • Handle overflow for incoming call queue on an as-needed basis
  • Create new tickets for overflow on an as-needed basis
  • Handle technician level service request on an as needed basis
  • Identify variable billing request and seek approval by the Manage
  • Provide daily ticket transfer communications between day shift and night shifts
  • Provide Customer Service when required based on service

The training you will be getting

  • You will work towards your Information Communication Technician level 3 apprenticeship programme and will receive this qualification once passed and completed the course. Training will be delivered remotely (only the training and not working remotely). You will be assigned a trainer and skills work coach to support throughout the programme.

What to expect at the end of your apprenticeship

  • Potential to progress to a full-time position within the organisation after your apprenticeship has been completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English and Mathematics (Grade C/4) Essential

About the employer

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who do not view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you are attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Employer

THRIVE OPERATIONS LIMITED

Address

Goldcrest Lodge, Hexgreave Hall

Hexgreave

Farnsfield

NG22 8LS

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Training

Training provider

ALTHAUS DIGITAL LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah

hannah@althausdigital.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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