Business Administrator Apprentice Manchester University Hospitals NHS Foundation Trust

MFT is recruiting for 10 Business Administrators to work on our Oxford Road site or North Manchester General Hospital. Type of role may include Ward Clerk Receptionist Booking & Scheduling Clerk and Admin Assistant. Please note that this is not an exhaustive list.

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Closing date: 18 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday possible evenings and weekends dependent on which area of the hospital you would be working in.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    10 available

What you will do in your working day

In working towards the Business Administration L3 qualification the successful candidate will assist with a range of support services in order to deliver a high quality patient experience at the Trust and so will need to have excellent interpersonal and organisational skills. They will also be a team player and willing to learn.

Duties may include:

  • Dealing with telephone queries.
  • Communicating information verbally and in writing, routine information with patients and/or staff.
  • Follows departmental procedures and policies.
  • Data input procedures acquired through on-the-job training.
  • Escalating issues when necessary.
  • Providing a high level of administration.
  • Speaking to and supporting medical professionals and patients.
  • Prioritises work, resolves conflicting diary appointments and schedules.
  • Process and store records/transcribe and type up formal minutes.
  • To provide clerical and administrative support to include word processing, spreadsheets, filing, photocopying and maintenance of records.

Please note that this is not an exhaustive list.

The training you will be getting

The apprentice will complete Level 3 Business Administrator Apprenticeship. This apprenticeship is completed within the workplace and you will be assessed through written work and observation throughout your training.

You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

If you do not currently hold a Level 2 qualification in Maths and English (Grade C / 4 GCSE or above) then you will study this as part of the apprenticeship and receive a formal qualification in this subject.

What to expect at the end of your apprenticeship

Most roles available are permanent positions and on successful completion you will be in a permanent, full-time role. There are a small number of fixed-term posts for the duration of the apprenticeship, however there will be many opportunities to apply for a permanent post towards the end of your apprenticeship.

There will be opportunities for career progression and complete a higher level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

There are vacancies available at both Oxford Road and North Manchester General Hospital. If you are shortlisted, we will ask for your preference of location. The delivery of the Training will take place monthly at Oxford Road Campus or North Manchester General Hospital and you will need to travel to each site on your apprenticeship delivery day.

About the employer

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.


Manchester University Hospitals NHS Foundation Trust


Manchester Royal Infirmary

Oxford Road


M13 9WL


Paula Alexander

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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