Ford Parts Advisor Apprenticeship - Basingstoke

THINK ONE LIMITED

Basingstoke, RG21 6YL

Closes in 3 days (Tuesday 30 July at 11:59pm)

Posted on 31 May 2024

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Contents

Summary

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a renowned high-end dealership. You will be dealing with customer queries, answering calls, plus more.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Shifts to be confirmed.

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard Level 2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

Where you’ll work

1, Aldermaston Road

Town Centre

Basingstoke

RG21 6YL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Math's & English (grade C or Level 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Team working

    About this company

    Here at Group 1 Automotive, we’re here to make car buying easy. Whether you’re buying a new or used car or van, we make the purchasing and ownership journey enjoyable and convenient. Plus, we ensure peace of mind with approved servicing and repairs for worry-free ownership. Our official retailers in the East and South East of England offer a diverse collection of vehicles, from high-performance brands like Audi and BMW to everyday favourites like Kia and ŠKODA. From premium used Land Rovers to the latest Ford models – there’s a vehicle for everyone. Our expert team is dedicated to offering top vehicle deals and flexible finance options. Even after you’ve got your vehicle, you join the Group 1 Automotive family, with access to our full aftersales care, including approved servicing and repairs by our qualified technicians using genuine parts. At Group 1 Automotive, you can benefit from an exceptional service no matter what you require. Customer service is our number one priority.

    After this apprenticeship

    • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
    • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    hannah.edwards@skillnet.org.uk

    01923 216165

    The reference code for this apprenticeship is VAC1000254542.

    Apply now

    Closes in 3 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.