Ford Parts Advisor Apprenticeship - Basingstoke THINK ONE LIMITED

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a renowned high-end dealership. You will be dealing with customer queries, answering calls, plus more.

Sign in to apply

Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000254542

  • Positions

    1 available

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard Level 2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

What to expect at the end of your apprenticeship

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Here at Group 1 Automotive, we’re here to make car buying easy. Whether you’re buying a new or used car or van, we make the purchasing and ownership journey enjoyable and convenient. Plus, we ensure peace of mind with approved servicing and repairs for worry-free ownership. Our official retailers in the East and South East of England offer a diverse collection of vehicles, from high-performance brands like Audi and BMW to everyday favourites like Kia and ŠKODA. From premium used Land Rovers to the latest Ford models – there’s a vehicle for everyone. Our expert team is dedicated to offering top vehicle deals and flexible finance options. Even after you’ve got your vehicle, you join the Group 1 Automotive family, with access to our full aftersales care, including approved servicing and repairs by our qualified technicians using genuine parts. At Group 1 Automotive, you can benefit from an exceptional service no matter what you require. Customer service is our number one priority.

Employer

THINK ONE LIMITED

Address

1, Aldermaston Road

Town Centre

Basingstoke

RG21 6YL

You must have JavaScript enabled to view a map of the location


Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.