IT Support Apprenticeship (VAC-01330) Intequal - Port Solent

The Oakwood Academy have a fantastic opportunity for an Apprentice ICT Technician to join their dedicated and helpful team. The successful candidate will be required to assist with providing ICT support to staff and students in their use of ICT resources across the academy.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8:00am - 5:00pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties and Responsibilities:

IT Resource Provision

  • Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
  • Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
  • Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
  • Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
  • Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
  • Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
  • Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

  • Installation, configuration of new/upgraded software
  • Produce user guides and offer training and ad-hoc instruction to staff users
  • On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support:

  • To maintain a logging system for support requests from staff/pupils
  • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
  • To ensure technical assistance is provided at extra-curricular events - Manage printing resources across the Academy
  • Create new user accounts and assign appropriate permissions
  • Assign staff and pupil passwords
  • Provide support to the Academy in its use of media, from recording classes and events
  • Maintain inventories, asset and security mark ICT equipment
  • Support evening events at the Academy
  • Ensure all desktops, laptops, visualisers and projectors are working and well maintained
  • Carry out daily audit checks on equipment ensuring whole school is completed weekly

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

The training you will be getting

  • Information Communications Technician Apprenticeship Level 3 Standard, including Functional Skills in maths and English, if required.
  • You will be working towards an Information Communications Technician Level 3 qualification over the course of 15 months.
  • Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

  • Possible full time role.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

Intequal are tech training specialists. We're committed to helping people of any age or background start or develop their career in tech by delivering the latest digital and IT skills training through work-based apprenticeships.


Intequal - Port Solent


The Oakwood Academy


You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024