IT Support Apprenticeship (VAC-01310) Intequal - Port Solent

Based at Secondary School in Kingston upon Thames, you will be responsible for resolving problems associated with operating systems, networks, software, hardware, printers etc. This can be both remote and in-person across the whole school estate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 8:30am - 4.00pm.

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Eduthing are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies, and multi-academy trusts in the primary, secondary, and independent sectors. They are confident that their services can transform IT schools, and their growing reputation and customer base are a testament to this.

Roles and responsibilities;

  • Service desk support- diagnosis of IT issues and supporting users remotely using remote connection tools.
  • Installation of new software and hardware
  • Maintain and fix other computing equipment
  • Assist in system upgrades and system maintenance
  • Assisted site visits to schools alongside field technicians, to support with issue resolutions
  • Liaise with third party suppliers such as Internet Service Providers and vendors
  • Support with technology asset management

Support Technician Duties:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

The training you will be getting

  • Information Communications Technician Apprenticeship Level 3 Standard, including Functional Skills in maths and English, if required.
  • You will be working towards an Information Communications Technician Level 3 qualification over the course of 15 months.
  • Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

  • On passing your apprenticeship, there may be an offer of a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme or full time role.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

Intequal are tech training specialists. We're committed to helping people of any age or background start or develop their career in tech by delivering the latest digital and IT skills training through work-based apprenticeships.


Intequal - Port Solent


Bridge Street

KT12 1BT

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024