Apprentice Sales Advisor Just Travel Cover

Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills. Ensuring all calls are dealt with in line with Service Level Agreements. Providing quality customer service, including interacting with customers, answering insurance enquiries and effectively identifying customer complaints.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


    £6.40 per hour + we offer a total of £1000 Apprentice bonus which is payable in quarterly amounts over the period of the apprenticeship subject to satisfactory performance.

  • Working week

    Three-week rota covering opening hours. Monday - Thursday, 9.00am-6pm, Friday, 9.00am - 5.30pm, Saturday, 9.00am - 1.00pm. Saturdays are 1-in-3

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • You will provide a first-class sales/customer service by answering any questions the customer might have about our insurance products
  • Acts as a liaison between customer and insurer, expertly arranging and selling to customers that meet their demands and needs
  • Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills
  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service
  • Interacting with customers, answering insurance enquiries
  • Effectively identifying customer complaints
  • Follows up with any clients to make sure that they are satisfied with product
  • Always looks for new ways to make products attractive to customers
  • Building long term relationships with new and existing customers
  • Your main duties would include providing insurance quotations, using our bespoke IT system, including medical screening for our elderly customers; therefore, it is essential that any candidate has excellent customer service and communication skills, patience, empathy and attention to detail

The training you will be getting

Customer Service Level 2 Apprenticeship includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Work based delivery of Level 2 Apprenticeship Standard
  • Full company induction including health and safety
  • 20% off-the-job time will be given for study / assignments
  • Monthly contact session with your PV trainer
  • Internal training provided by your employer and workplace mentor

What to expect at the end of your apprenticeship

  • Just Travel Cover have a history of retaining successful apprentices – most of our current management team started on apprenticeships
  • Opportunity for staff to continue personal development with industry recognised qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working


GCSE or equivalent English and Mathematics (Grade C/4) Essential

About the employer

An independent Insurance Intermediary, celebrating 25 years in business in 2024! Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators’ charities and health organisations offering travel insurance solutions for their customers. Winner of Insurance Choice Awards 2017 & 2023 - Best Travel Insurance Provider Finalist in North East Business Awards 2018 - Apprenticeship Award


Just Travel Cover






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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