Apprentice Customer Service Advisor LANCS MAG LTD

A well established publishing company based in Lancashire are looking for a keen and ambitious apprentice to join their team to support the growth and development for our magazine. Full training will be given. If you are looking to join a team of professionals to learn all aspects of Customer Service, then look no further.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am-5pm.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000254418

  • Positions

    1 available

What you will do in your working day

  • Liaising with local businesses to promote our magazine and the benefits that it has to offer
  • Representing the magazine at a variety of local networking events
  • Expanding our existing database of readers via completion of promotional tasks
  • Providing strong customer service to both existing and new customers
  • Communicating effectively with both members of the public, customers and internal teams – with an emphasis on providing strong customer service at all times
  • Providing quotes to potential new customers
  • Chasing payments from existing customers
  • Processing payments and maintaining internal spreadsheets
  • Completion of general office administrative duties (i.e filing, sending e-mails, answering phone calls etc)
  • Contributing towards the writing of articles for the magazine
  • Potentially interviewing customers of interest
  • Being involved with the management of our social media accounts

The training you will be getting

  • At the end of the apprenticeship you will achive a customer service practitioner level 3 qualification
  • Functional Skills in English and maths if required
  • Training schedule has yet to be agreed. Details will be made available at a later date

What to expect at the end of your apprenticeship

This can be discussed at the interview stage.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Math's (Grade 4) Desired

Things to consider

Can you reliably commute to the employer site?

About the employer

Our magazine has been writing about Lancashire for over 50 years. During that time we have covered everything from people to places, from Lancashire’s history to Lancashire’s future. Our county has a lot to tell and a lot to look forward to, and we will continue to cover all that in our publication.

Employer

LANCS MAG LTD

Address

SEASIDERS WAY

BLACKPOOL

FY1 6NZ

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Training

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Yasmin Wallace

yasmin.wallace@nweat.co.uk

01515273559

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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