Velocity Academy have an exciting new opportunity for an IT apprentice with TGC Computers, an IT Managed Services provider with SME, Education and Public Sector customers, based in Wakefield. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

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Closing date: 12 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am to 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Assisting and supporting the technical team in delivering services and solutions to our customers. You will be involved in workshop repairs, System configuration, Software imaging, 1st Line Helpdesk, assisting sales and purchasing, and logistics.

Your duties and responsibilities in this role will consist of:

  • Ensure a coordinated approach between the Sales and purchasing departments and the Config Centre to the enhance the user experience
  • Work with the Service Delivery team to quickly, effectively understand and methodically deal with allocated tasks
  • Provide support to the Configuration, Helpdesk and Workshop Engineers around IT repairs and device imaging
  • Provide 1st Line Helpdesk support
  • Work with Customer Services to ensure all enquiries are fully owned and the service levels are maintained with new and existing clients

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
  • Address IT issues by prioritizing in response to customer service level agreements.
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
  • Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

TGC are a young, dynamic, customer focused, fast growing IT Managed Services Company, with a specialisation in Hyperconverged solutions, looking to expand our Technical service delivery capability. We have an excellent reputation within our existing client base and now wish to extend and develop our Technical Services Teams strength and Depth. We have 2 offices (Leeds HOF & Leicester) giving us a national presence, and an operational office in the Republic of Ireland.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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