Apprentice IT Technician Castelan Group

As an IT Technician, you will be at the heart of our organization’s technology department. You will be required to help keep our IT operations maintained and provide customer service to our Castelan colleagues.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    The wage rate will increase to national minimum wage depending on age of apprentice.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    • Days of the week: Monday - Friday • Hours per week: 38.75 • breaks and lunchtime:30 mins and 2x15 mins • Working hours 8:30 – 17:00.

    Total hours per week: 38.7

  • Expected duration

    18 Months

  • Possible start date

    26 Jul 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The IT Technician works at the heart of the organisation's Technology Department.  You will be required to keep IT operations maintained and provide customer service to colleagues. 

Daily duties will include: 

  • Troubleshoot queries and enable colleagues to work seamlessly
  • Set up the latest software and configure hardware components using cutting edge tools and devices
  • Set up workstations with computers and the necessary peripherals
  • Respond to hardware and software break/fix service calls and ensure equipment is fixed within the agreed Service Levels, including any equipment located with field technicians.
  • Ensure all customer requests for service are logged on the OTRS service desk system and the call progresses correctly.
  • Perform authorized software installations as instructed.
  • Ensure accurate completion of all asset labelling and associated paperwork, in line with Castelan’s IT Asset Management policy.
  • Add, modify, or disable end-user security access and email accounts in line with Castelan’s starters and leavers policy.
  • Complete ad-hoc IT projects as directed by your manager.
  • Use the service desk system to schedule work and ensure customer communication.
  • Assist where requested by the customer in IT equipment moves and changes.
  • Collaborate with other members of the team to troubleshoot and resolve hardware & software problems on servers and workstations. Escalate incidents as necessary.
  • Perform on-site analysis, diagnosis, and resolution of 1st line problems for a variety of end users and recommend and implement corrective solutions.

The training you will be getting

  • IT solutions technician level 3 standard.
  • Regular Assessor support and reviews. 
  • You will be given 20% of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor.
  • If you have not already achieved a C/4 + in both Maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both Numeracy and Literacy. This will include sitting an exam.
  • End-Point Assessment.

What to expect at the end of your apprenticeship

Completion of the apprenticeship may lead to a full-time position as an IT Technician. 

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Curiosity, Adaptability


GCSE or equivalent English (Grade 4 and above (C-A*)) Essential
GCSE or equivalent Maths (Grade 4 and above (C-A*)) Essential

Things to consider

You will have the following personal qualities: • A passion for establishing your career within IT. • A keen interest in IT developments and technology. • Enjoys challenges and problem solving. • Keen interest in mobile technology and communications

About the employer

Castelan Group is a specialist in electrical and furniture warranties, claims handling, insurance validation, inspection services, and customer care. With over 1,500,000 UK households benefiting from Castelan Group's services, we provide value to retail and insurance businesses and peace of mind to customers and policyholders. At Castelan, we are passionate about nurturing the development of an IT enthusiast. IT Our IT Apprenticeship placement offers a unique opportunity to kick start your career in the dynamic world of information technology.


Castelan Group


Alpha House

Sunnyside Road North

Weston Super Mare

BS23 3QY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Naomi Judge

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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