School Office Administrator Apprentice Castle Hill Primary School

We are looking to recruit an enthusiastic Receptionist/Administration Apprentice to support our busy front office. You will have day to day contact with school staff and pupils. You will be dealing with queries from parents, Governors, KCC Departments and other agencies. Responsibilities include all aspects of school administration and support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 4.00pm, Mon - Fri. Term time only position.

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    02 Aug 2024

  • Date posted

    30 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will include all aspects of delivery and administration for a large primary school. You will be required to support the executive management team as well as deal with the individual needs of class teachers.

  • Undertake a diverse range of secretarial duties to ensure well presented and accurate correspondence, reports and other documentation.
  • Provide a first point of contact for pupils and parents at reception and via telephone. Deal with any problems that arise in the first instance or refer them on to ensure that problems are dealt with effectively.
  • Maintain and update all pupil database files and staff files for absence, documents, correspondence and Department for Education and Employment forms, including forms for other agencies, to assist the Headteacher and teaching staff.
  • Collate and monitor applications for admissions, including new intake of pupils; provide prospective parents with information on the school; enter new intake onto the Pupil Database, ensuring that the necessary procedures are complied with.
  • Complete relevant forms for pupils leaving the school; update the Pupil Database; and send pupils files and record cards to the relevant secondary schools to ensure that procedures are complied with.
  • Collate numbers of pupils requiring meals, process paperwork for free school meals and put in orders to ensure that all pupils requiring school meals receive them. Update ‘dinner money’ spreadsheet to ensure correct financial procedures are followed.
  • Undertake the recording and banking of all monies in connection with swimming, school uniform, school journeys, dinner moneys and outings in order to comply with financial regulations and audit procedures.
  • Deal with any emergency issues in the absence of office colleagues to ensure the efficient running of the school office is maintained.
  • Organising the running of school clubs and school trips
  • Liaising with teachers, parents, and other professionals including social workers
  • Updating school website and social media

The training you will be getting

  • Potential for permanent employment for the right candidate.
  • Opportunity to progress to higher level apprenticeships
  • On the job training with the employer whilst working towards the Apprenticeship Standard - Level 2 Customer Service Practioner qualification.
  • Functional Skills, if required.

What to expect at the end of your apprenticeship

  • Potential for permanent employment for the right candidate.
    You could progress from admin assistant to supervisor or office manager.
  • You could also move into other departments, like IT, payroll, or accounting.
  • Diploma of Higher Education / Foundation Degree (Level 4/5).
  • Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
  • Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Number skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Desired

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid.

About the employer

The Primary School is part of the Schools Academies Trust. The school occupies a very pleasant site near an Ancient Church in the village. We are a “good” school, and we aspire to be outstanding. We have a supportive and friendly team of school leaders, teaching staff, support staff and governors. We believe in nurturing and developing our staff, supporting them to achieve their goals and career progression, through peer support, coaching and CPD.


Castle Hill Primary School


Castle Hill Community Primary School

Sidney Street


CT19 6HG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2024