Apprentice ICT Service Desk Engineer Great Places Housing Group

Here at Great Places, we will support you to gain your apprenticeship and provide you with lots of additional training and development opportunities and enable you to participate in a range of projects to enhance the skills you develop. Our last 2 IT apprentices recruited in the last 2 years both secured full time roles in our Tech Services team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


    Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus.

  • Working week

    Monday - Friday, working either 8am til 4pm or 9am til 5pm. Will be discussed on interview.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    03 Sep 2024

  • Date posted

    30 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Reporting to the Service Desk Team Lead, the Apprentice ICT Service Desk Engineer will provide support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. They will also be involved in setting up people up on systems and providing support when needed, rectifying issues to maintain the organisations productivity.

What you’ll be doing, over time and with training and supervision of an experienced colleague…

  • Help diagnose malfunctioning systems, hardware and software
  • Log and manage ICT technical support incidents and queries
  • Setup new users on both our systems and on any hardware required for their role
  • Test new software and hardware and report on its suitability to the business
  • Create new knowledge base articles for our customer portal and other members of the team
  • Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience
  • Assist with the ongoing provision of a secure ICT infrastructure
  • As part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA’s
  • As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities
  • Maintain our asset register along with user profiles and system access rights
  • To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am – 6.00pm)
  • To complete all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner

The training you will be getting

  • Information Communication Technician (ICT) Level 3
  • Functional skills in maths and English level 2, if required
  • Internal and external training opportunities

What to expect at the end of your apprenticeship

Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within ICT.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.


Great Places Housing Group


2A Derwent Avenue


M21 7QS


Steven Molyneux

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024