Level 2 Customer Service Practitioner Apprenticeship


Derby, DE23 6DF

Closes in 7 days (Wednesday 31 July at 11:59pm)

Posted on 30 May 2024


Littleover Pharmacy based in Littleover, Derby are seeking an enthusiastic Customer Service Apprentice. You will work with customers on the counter, assist the pharmacist on duty, have a good knowledge of customer service practice and experience in cash handling. Flexibility available on start date to accommodate Summer '24 school/college leavers.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday to Friday, 9.00am - 4.30pm.

35 hours a week

Possible start date

Monday 5 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Apprenticeship qualification
  • Support with English and maths if required
  • End Point Assessment
  • Work based learning

Where you’ll work

562 Burton Road



DE23 6DF


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • GCSE English and Maths (grade A*-C/9-4 or Level 2 FS)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Reliable and motivated
    • Professional and friendly

    Other requirements

    What is your long term aim? Do you have an interest in pharmaceuticals?

    About this company

    Littleover Pharmacy are an NHS Community Pharmacy in Littleover, Derby DE23 providing all NHS pharmacy services and free prescription delivery across Littleover, Derby and the DE3, DE23, DE21 DE24 and we also offer a walk in clinic for Earwax removal and private prescribing for UTIs, Ear and Chest infections.

    https://www.littleoverpharmacy.co.uk/ (opens in new tab)

    After this apprenticeship

    • Possible future career at the pharmacy 
    • Working alongside pharmacists 

    Ask a question

    The contact for this apprenticeship is:


    Diane Jones


    The reference code for this apprenticeship is VAC1000254094.

    Apply now

    Closes in 7 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.