Level 2 Customer Service Practitioner Apprentice ALTER ROCK LIMITED

A great opportunity for a Level 2 Customer Service Practitioner Apprentice, at Alter Rock. Duties will be customer service based, with training for climbing activities and supporting the trained professionals with the services of the company. These include: meeting customers, booking them in for sessions, and taking telephone bookings.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts range from 12:00 - 17:00 and 17:00 - 22:00, Monday to Sunday. Shift patterns to be confirmed at interview stage.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    30 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Meeting customers
  • Booking them in for sessions
  • Taking telephone bookings
  • Making drinks and meals for customers
  • General cleaning duties will be required including cleaning equipment and supporting qualified climbing instructors with a view to becoming a fully trained instructor.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship qualification
  • Functional Skills in English and maths, if required
  • End Point Assessment
  • Work based learning.

What to expect at the end of your apprenticeship

  • To potentially go on to become a fully trained Climbing Wall Instructor.
  • Progression to a level 3 qualification. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative, Physical fitness, Confident, Well presented, Reliable, Motivated


GCSE or equivalent English and Maths (Grade 2/3 or D-E or Level 1 FS) Essential
GCSE or equivalent English and Maths (Grade A*-C / 4-9 or Level 2 FS) Desired

Things to consider

Are you able to commute to this place of work easily, including being able to work until later hours set out in the flexible shifts required? Please ensure that you include on your application your highest English and Maths qualifications (including predicted grades if you are awaiting results)

About the employer

Alter Rock Indoor Climbing Centre is Derby’s leading centre for learning climbing skills. We have other fun activities to suit all ages and abilities such as swinging along the Air Walk aerial assault course or crawling through the Labyrinth Cave.







DE23 8LU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Diane Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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