IT Support Apprentice FootfallCam

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including device configuration, customer and IT support.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    29 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000253919

  • Positions

    1 available

What you will do in your working day

  • Offering both a prompt response and a proactive resolution to all support issues within the SLA
  • Answering customer support calls in a timely, clear and professional manner
  • Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
  • Promptly escalate more complex issues to second line technical team
  • Support our engineers on setting up the network within the device during installation
  • Configure network details on devices (set up IP address, gateway, port forwarding etc.)
  • Configure new devices to SQL database on our server
  • As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network

The training you will be getting

  • Level 3 ICT Apprenticeship Qualification
  • All training is undertaken online, through a combination of self-paced eLearning and live online classes
  • Functional Skills if required

What to expect at the end of your apprenticeship

When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Foreign Language Advantageous, Fluent in English

Qualifications

GCSE or equivalent English & Maths (Grade Grade C/4) Essential

Things to consider

No remote work option available Ensure you are within a commutable distance to the office

About the employer

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east.

Employer

FootfallCam

Address

46 ABBOTSWOOD

GUILDFORD

GU1 1UY

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Training

Training provider

E-CAREERS EDUCATION LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Harprit Gill

harprit.g@e-careers.com

0203 198 7562

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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