IT Technical Support Apprentice YELLOWGRID LTD

You'll receive support from the team, who are amongst other things all Microsoft Certified System Engineers. They will encourage you to achieve your full potential as they are keen to Share their knowledge and develop the skills of an equally ambitious, motivated & enthusiastic IT Technical Support Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed at interview

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    29 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

If you have basic knowledge of IT Operating Systems and Networking and would like to develop these skills and have a desire to improve your knowledge with an IT Apprenticeship in a supportive environment, then this could be the opportunity you are looking for.


  • Work within the Support Team to handle day-to-day customer requests and incidents logged to the Service Desk
  • Liaise with customers & suppliers to diagnose & fix their computer hardware/software issues
  • Establishing and maintaining cloud-based systems with a focus on Office 365 and Azure Installation tasks (including Laptops, Desktops, VoIP Telephone Systems)
  • Product research and evaluation
  • Other Office Support based tasks as required

The training you will be getting

Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?

The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

All the Companies former Apprentices still work for the Business and have gone on to secure many pay rises, promotions and development & training opportunities throughout their Careers. 

You will also be given an Opportunity to apply for a full-time, permanent role within the companies IT Department upon successful completion of your apprenticeship - with an enhanced salary and benefits package and given the opportunity for further training, such as a Higher Level Apprenticeship to support your Career Development. 


  • An attractive starting salary of £18,000 per annum 
  • Annual Bonus
  • Free on-site parking
  • Support for Ride-to-Work scheme
  • Onsite showers
  • Friday treats (lunch supplied)
  • We also fully support employee work and personal related training and will fund appropriately

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Team working, Non judgemental


GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Based in Chadderton (Just outside Oldham) in Greater Manchester, Yellowgrid offers Core Services which include the Installation and Maintenance of Data and Voice Solutions. These Solutions are designed primarily for the SME market and focus on Companies based within the North West.     Their Core Customer base uses Microsoft Software Products.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jun 2024