Business Administrator Apprentice EINHELL UK LTD

Einhell UK Ltd are offering the chance for a candidate to take part in a Business Administration Apprenticeship. The successful candidate will work closely with the E-Commerce Team to help support our fast-moving E-Commerce business development & provide support in day-to-day admin tasks across retail customers, marketplaces, and our own website.

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Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage

    £19,987.50

    These roles are entry points into Einhell UK with a potential to develop within customer service and within the company once the training scheme has successfully been completed

  • Working week

    Monday - Thursday: 08:45am – 17:30pm, Friday: 08:45am – 15:15pm (breaks to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000253754

  • Positions

    1 available

What you will do in your working day

Objectives of this role are to:

  • Assist with the management and maintenance of e-commerce platforms, including product listings, pricing, and inventory management.
  • Assist with the management and execution of promotional campaigns, providing insights on customer shopping trends.
  • Enhance customer experience by working closely with other departments, such as marketing, content, and customer service.
  • Ensure excellent customer service and timely resolution of customer complaints and feedback.

Your tasks will be to:

  • Collaborate with cross-functional teams, including development, marketing, and customer service, to execute online campaigns and promotions to attract leads.
  • Work with the respective Account Manager to review our customers' websites and ensure that all imagery is current.
  • Monitor competitor products and pricing to ensure we are price competitive and market leaders in the industry.
  • Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

The training you will be getting

  • Business Administration Level 3 Apprenticeship Standard
  • End Point Assessment

Training will be delivered remotely via teams, zoom or weblink with your tutor monthly.

What to expect at the end of your apprenticeship

These roles are entry points into Einhell UK with the potential to develop within customer service and within the company once the training scheme has successfully been completed.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Initiative

Qualifications

GCSE or equivalent English and Maths (Grade A*-B / 5-9*) Essential

Things to consider

Candidates must have 3 more GCSE's at grades A*-B / 5-9* as well as Maths & English. The department deals with a high volume of technical queries regarding Power tools, reading through manuals and providing technical information over the telephone and email is required. All training and a number of in-house programs are available to help. The ideal candidate for this role will have a desire to work in a fast-paced e-commerce environment. Manage their time efficiently, enjoy problem-solving and find effective yet scalable solutions. Has a great attention to detail, comfortable working in Excel. Strong communication skills; can demonstrate strong teamwork skills.

About the employer

Einhell is a leading manufacturer of state-of-the-art tools and equipment for the house and garden. From its headquarters in Landau/Isar (Bavaria), the internationally successful company has continuously expanded its innovative rechargeable battery platform Power X-Change and is now the market leader in the area of cordless tools and garden equipment. For many years Einhell has set new standards in terms of endurance, performance, and safety. Einhell customers appreciate the freedom of cordless operation for all their DIY projects, as well as the excellent value for money that Einhell products represent and the first-class customer service offered by the company.

Employer

EINHELL UK LTD

Address

UNIT 10

CHAMPIONS BUSINESS PARK

ARROWE BROOK ROAD

CH49 0AB

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

01788 575090

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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