Customer Service Apprentice EINHELL UK LTD

The successful candidate will be working closely with our customer service team to help drive our excellent customer service via telephone and email. Duties include; responding to a high volume of emails through different systems, answering inbound calls, and inputting and processing new customer warranty claims.

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Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage


    These roles are entry points into Einhell UK with a potential to develop within customer service and within the company once the training scheme has successfully been completed

  • Working week

    Monday - Thursday: 08:45 - 17:30 and Friday: 08:45 - 15:15 (breaks to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This role collates a wide range of tasks and responsibilities and no two days are the same.

An example of your responsibilities will be:

  • Responding to a high volume of emails through different systems and answering inbound calls
  • Inputting and processing new customer warranty claims
  • Arranging customer collections and returns
  • Ordering spare parts for products under warranty

The ideal candidate will:

  • Be interested in working within a fast-paced customer service department
  • Have strong organisational skills and work to a high standard of accuracy
  • Be a people person who thrives within a team
  • Be able to work on your own initiative and able to solve problems independently

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Training will be delivered remotely via teams, zoom or weblink with your tutor monthly

What to expect at the end of your apprenticeship

  • These roles are entry points into Einhell UK with the potential to develop within customer service and the company once the training scheme has successfully been completed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Initiative


GCSE or equivalent English and Math (Grade A*-B / 5-9*) Essential

Things to consider

The department deals with a high volume of technical queries regarding Power tools, reading through manuals and providing technical information over the telephone and email is required. All training and several in-house programs are available to help.

About the employer

Einhell is a leading manufacturer of state-of-the-art tools and equipment for the house and garden. From its headquarters in Landau/Isar (Bavaria), the internationally successful company has continuously expanded its innovative rechargeable battery platform Power X-Change and is now the market leader in the area of cordless tools and garden equipment. For many years Einhell has set new standards in terms of endurance, performance, and safety. Einhell customers appreciate the freedom of cordless operation for all their DIY projects, as well as the excellent value for money that Einhell products represent and the first-class customer service offered by the company.







CH49 0AB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tracey Chaplin


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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