IT Sales Account Manager Apprentice (Blowfish Technology Ltd) BLOWFISH TECHNOLOGY LTD

We are in search of a driven individual that has a passion for Account Management. In this role, you will establish and nurture relationships with our clients, ensuring their satisfaction and contributing to the growth of our business.

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Closing date: 29 Jul 2024

Apprenticeship summary

  • Annual wage


    Salary: £18,000 to £24,000 Commission: Bonus structure based upon client retention.

  • Working week

    Monday to Friday. Office Based. Shifts to be confirmed,

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Ability to provide guidance on and manage customer escalations.
  • Strong relationship building and relationship management skills.
  • Conduct regular account calls.
  • The perfect mix of customer centric and commercial outlook.
  • People-focused, with the ability to engage, build trust, and motivate internal and external stakeholders.
  • Understanding in CRM software and other relevant tools to manage and track account activities.
  • Be the go-to person for customers, managing relationships and ensuring their success.
  • Provide exceptional customer service, promptly addressing and resolving concerns.
  • Identify and capitalise on upselling and cross-selling opportunities for customer growth.
  • Track, assess, and report on client performance metrics.
  • Stay ahead of industry trends to provide insight and expertise that delivers value for our customers.
  • Keep updated on all product solutions, ensuring that customers are aware of the full value we provide to meet their needs.
  • Achieve and exceed Key Performance Indicators related to revenue, call time and customer retention.
  • Devise account plans, improvement plans and strategic account plans.

The training you will be getting

Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

  • Masterclass 1 - Engaging the Customer
  • Masterclass 2 - Negotiation Skills
  • Masterclass 3 – Becoming the next top seller
  • Microsoft Certified Azure Fundamentals
  • Microsoft 365 Fundamentals

Key areas covered are:

  • Communication skills
  • Customer service
  • IT Infrastructures
  • Effective Sales Techniques (Negotiation, Objection Handling & Closing)
  • Data Security
  • Problem Solving
  • Project Management

What to expect at the end of your apprenticeship

Offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Presentation skills, Team working, Enthusiasm for sales, Passion for excelling, Collaborative, Persistent, Resilient, Strong motivation


GCSE or equivalent 5 GCSE's including English Language and Maths (Grade (A*-C/9-4 or equivalent)) Essential

Things to consider

• Bonus structure, based upon the retention of clients and recognising your customer service skills and achievements. • Opportunities for hands-on learning, growth, and professional development. • Collaborative and innovative work culture, offering autonomy and the chance to make a tangible impact. • Private Medical Care Scheme. • Breakout rooms with virtual reality cars and a barber once a month.

About the employer

Blowfish Technology Ltd is a rocket ship in the tech sector, that is going through an exciting period of growth. Founded by two brothers in 2012 it services some of the leading companies in the SME and larger corporations. Providing a full portfolio of professional services the company are experts in Managed IT Services, Cyber Protection, M365 & SharePoint, Cloud Services, IT Consultancy.




2 Hattersley Court



L39 2AY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Raymond Duke

0203 834 2872

Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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