This is an ideal position for a proactive self-learner looking for an IT company that will actively support their apprenticeship training. The right candidate will join a Service Desk Team that delivers IT Support to a high standard, and will always be ready to go above and beyond for Clear Thinking's valued customers.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Gain a clear understanding of the Clear Thinking customer base
  • Proactively answer the service desk phone within 3 rings
  • Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's)
  • Provide end-user, desktop IT support to diagnose and resolve technical issues
  • Involved with the hardware building process
  • Build a positive working relationship with the business and customers
  • Apply logical trouble shooting within your technical ability
  • Support users on both hardware and software applications
  • Follow the escalation process for issues above your technical knowledge
  • Provide clear and accurate communication of information internally to the team and externally to customers
  • Expand your technical knowledge through self-advancing
  • Shadow senior team members to enhance technical knowledge
  • Report to Service Desk Manager and Company Directors

The training you will be getting

IT Solutions Technician Apprenticeship, to include:

  • Level 3 IT Solutions Technician qualification
  • Functional Skills in maths and English (as required)
  • Attend internal and external training at college - 1 day a week college release
  • Complete and deliver internal and external training on time and to a high standard

What to expect at the end of your apprenticeship

  • If the apprentice is successful on their apprenticeship, there is a potential opportunity for a full-time position
  • Possible progression to a level 4 qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Take ownership, Good Time Management, Trustworthy


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

Company Benefits Include: Excellent career opportunities. Wellness promoting company - Office Gym, Cycle to work scheme and free eye tests. Recreational activities and team lunches.

About the employer

Clear Thinking Solutions was established in 2009, we have the drive and know-how to deliver clear communication and IT solutions that will transform your business, helping it to move forward more productively, securely and compliantly. Our team’s focus is on preventative solutions that resolve high-level business challenges proactively. In short, we fully support our customers to grow and achieve their business goals.




Unit 7a

Radford Crescent


CM12 0DU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Leon Black

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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