Customer Service/Commercial Apprenticeship MAN ENERGY SOLUTIONS UK LIMITED

Our commercial role is an excellent start for a career in Customer Service. You will be learning how we manage and execute our aftermarket business and how we support our customers requirements on a worldwide basis. You don't need to be an expert already, this apprenticeship will teach you the skills you need for jobs now and in the future.

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Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage

    £14,533.00

    Salary is dependent on starting level.

  • Working week

    Monday - Thursday, 8.15am to 4.30pm (40 minute lunch break). Friday, 8.15am to 3.30pm (35 minute lunch break). Flexible working is available.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000253553

  • Positions

    1 available

What you will do in your working day

You will learn how we develop customer relationships and manage their issues, how we negotiate and win our service business and understand the required support functions needed.

Typical skills the apprentice will learn:

  • How to use business systems
  • Learn our quality systems
  • Learn how to identify risk
  • Follow equity, diversity and inclusion rules
  • Learn how we communicate both verbally and using IT/digital systems
  • How to present to your colleagues and managers
  • Customer etiquette, how to understand and how to deal with internal/external customers
  • Learn to prepare detailed and standard quotations
  • Learn cost vs CM2 and profit calculations
  • The importance of order review and order acknowledgement
  • Understanding company and general compliance in business
  • How to review business forecasting order intakes and output
  • Dispute & resolution
  • Attend customer and site visits
  • Carry out and record learning and development activities

The training you will be getting

Apprentices will be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard qualification:

  • The apprentice will receive monthly workplace or virtual visits with a dedicated assessor.
  • The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate the daily role and duties.

What to expect at the end of your apprenticeship

  • Possibility of permanent role upon successful completion of the apprenticeship, including End Point Assessment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Knowledge of MS 365, Able to accept criticism, Work well under pressure, Flexible and open to change, Able to organise own workload, Excellent verbal communication, Pro-active approach, Respectful, Confident, Thinking & reasoning skills

Qualifications

GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

Your working environment will be in a multi-cultural office, spending time within our service, orders/sales, workshop and purchasing departments. On occasions, with progression, the possibility to visit customers and customer sites where you may need to wear protective clothing.

About the employer

MAN Energy Solutions are investing all of our energy into creating solutions for sustainable prosperity. We aim to provide the technical solutions that will drive the global economy into a new carbon-neutral era. MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon-neutral future. By addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level – step by step. Our planet and our customers need solutions to achieve climate goals and restrictions. By leading the way in advanced engineering for more than 250 years, we have built a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs around 14,000 people at over 120 sites globally.

Employer

MAN ENERGY SOLUTIONS UK LIMITED

Address

1 Mirrlees Drive

Hazel Grove

Stockport

SK7 5BP

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Training

Training provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@tscg.ac.uk

01618867461

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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