Customer Service Administrator Apprentice ELLIOTT BROTHERS LIMITED

Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service/Administrator (Apprentice) is for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8:00am - 5:00pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    12 Aug 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit a new Customer Service/Administrator (Apprentice). The Customer Service/Administrator (Apprentice) will be at the heart of the business, learning everything there is to know about how a successful merchant branch is run.

The Customer Service/Administrator (Apprentice) will be responsible for the following duties:

  • Learning about the products and services that we offer to our customers
  • Communicating with customers both face to face, via the phone and by email
  • Assisting with invoicing and other administrative tasks
  • Accurately taking messages and responding to customers
  • Supporting accurate stock control
  • Working closely with various departments and offering support to other branches
  • Supporting the branch in adhering to Health & Safety regulations
  • Assisting with pricing and quoting on a range of materials and services
  • Using various IT platforms, including internal systems

The training you will be getting

  • Level 3 Business Administrator Apprenticeship Standard
  • You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
  • You will be supported every 6 weeks with visits from your PETA Learning and Development Coach
  • Level Business Administration qualification upon successful completion of the apprenticeship

What to expect at the end of your apprenticeship

Elliotts love to invest in their staff; if the Customer Service/Administrator (Apprentice) does well in branch, then there will be the chance to gain a permanent contract and career progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/c) Essential

Things to consider

Company Benefits: • Free parking • Life insurance • Annual profit share bonus • 22 days annual leave plus 8 Bank Holidays • Employee support helpline/services • Proven track record of apprenticeship success and progression

About the employer

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.




The Bartons



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jul 2024