IT Technician Apprentice VOCOSA LTD

This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers. To be successful in this role you need to provide high quality support to our users, ensure that our systems are properly administered, and develop existing infrastructure and processes.

Sign in to apply

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between 9.00am and 4.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    25 Jun 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will need to provide high quality support to our users via the helpdesk ticketing system
  • Prioritise and respond to tickets in a timely manner
  • Apply testing and troubleshooting to end user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
  • Weekly tasks to install, upgrade and remove hardware across sites
  • Maintenance of physical and cloud storage
  • Ensure that our systems are properly administered
  • Develop existing infrastructure and processes
  • Work with installs team to install cabling on sites, including fibre, data etc.
  • Adding devices to networks across sites
  • Daily monitoring of networks, focusing on DNS, firewall etc.
  • Opportunity to setup new systems and maintain them as schools moving to the cloud

The training you will be getting

  • ICT (Information Communications Technician) Level 3 apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

What to expect at the end of your apprenticeship

  • Career progression opportunities
  • Secure a full-time position after successful completion of Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative


GCSE or equivalent Math and English (Grade C/4) Essential

About the employer

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.






You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.