Ref CS03: Apprentice Shipping Specialist (Customer Service) at InXpress Preston EXPRESS SHIPPING (LANCASHIRE) LTD

InXpress Preston are part of a global network of offices providing discounted shipping services—parcels, pallets, freight, sea, road or air. The apprentice will learn all aspects of shipping and freight forwarding in order to deliver first class customer service. This could develop in to finance or sales as the apprenticeship develops.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon—Fri 9.00 to 5.00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    24 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will initially be focussed on customer service. This is key to the growth of the business. Over the term of the apprenticeship all aspects of domestic and international shipping will be learnt thus becoming a shipping expert. Initial daily duties will include:

  • Answering inbound customer calls and emails
  • Tracking shipments
  • Booking shipments
  • Making outbound call to carriers e.g. DHL, FedEx
  • Providing/following up quotes
  • General admin & sales support

The training you will be getting

Customer Service Practitioner – Level 2. This Apprenticeship is completed within the workplace.

You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship.

What to expect at the end of your apprenticeship

Progression to Level 3 Specialise in sales, customer service or finance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Confident


GCSE or equivalent Any (Grade A*-D/ 9-3) Essential
GCSE or equivalent Any (Grade A*-D/ 9-3) Essential
GCSE or equivalent English (Grade A*-D/ 9-3) Essential
GCSE or equivalent Maths (Grade A*-D/ 9-3) Essential

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit:

About the employer

InXpress is a fast-growing franchise system currently with 400+ offices worldwide, 90+ of which are in the UK. We supply prestige shipping and courier services at discounted rates for business to business clients in the SME market.




Office 9, Block B1

Chorley Business & Technology Centre

Euxton Lane, Euxton


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Charlotte Ward


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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