Level 2 Customer Service Practitioner Apprenticeship at Bridgwater Town Council BRIDGWATER TOWN COUNCIL

Bridgwater Town Council have an exciting apprenticeship opportunity for a Customer Service Practitioner based at the Town Hall, High Street, Bridgwater. You will provide reception and general administrative support to the different teams and functions at the Town Council to gain experience and exposure to the working environment.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday Friday, 9.00am to 5.00pm.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    24 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • Work closely with Bridgwater Town Council colleagues and staff from partner agencies to maximise knowledge and problem solving to ensure the public have timely and comprehensive responses to enquiries.
  • Providing information and directions to visitors who call at reception, as well as supplying information by telephone, letter or email;
  • Keep public notice boards and leaflet dispensers in the reception area up to date and well stocked;
  • Ordering and displaying a wide range of brochures and leaflets from hotels, tourist attractions, shops, restaurants and leisure facilities;
  • Selling tickets, for example for coaches, theatre performances, places to visit;
  • Selling items such as maps, books, postcards and souvenirs;
  • To undertake such other reasonable duties of an equivalent nature as the Council may require from time to time;
  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments;
  • Actively develop and maintain an extensive working knowledge of Council services and procedures;
  • Work with other team members to organise and manage workloads effectively, ensuring that all performance standards and targets are achieved;
  • Access and accurately update all relevant information systems, both public and client back office;
  • Maintain confidentiality in line with agreed policy and relevant data protection legislation;
  • To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate;
  • To provide support for the escalation of service issues; and
  • Any other reasonable duties of a similar nature requested by Management.

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in English and maths if required
  • End Point Assessment: Presentation, Practical Observation, Professional Discussion.

What to expect at the end of your apprenticeship

  • The Town Council operates a comprehensive training scheme and new staff roles are created every year

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English and maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About the employer

Bridgwater Town Council delivers a variety of public services to the residents of Bridgwater.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Philippa Bancroft


07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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