Apprentice Customer Service Administration Assistant BESPOKE CARE & SUPPORT SERVICES LIMITED

Responsible to the operations managers the administrative assistant is to provide day-today central office services and administrative support. The administrative assistant will liaise with and provide support to the care services manager & operations managers as well as deal with the day to day running of the office.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    The starting apprenticeship rate will be £6.40 per hour. The rate of pay may be negotiable depending upon experience. The rate of pay may increase subject to work and apprenticeship targets being met.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    24 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000253187

  • Positions

    1 available

What you will do in your working day

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

General administrative duties

  • Typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents.
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for co-ordinating the post
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors.
  • Providing refreshments for visitors when required
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required.
  • Dealing with requests for information
  • Maintain Systems (Event Notes, Updates and Visit Disruption Reports).
  • Creating new case files for service users and employees
  • Updating tasks and training records where necessary
  • Liaising with the Access Group regarding technical issues People Planner and Access Care Planning are cloud based software packages used by BCSS for rostering, invoicing & payroll, service user file storage and employee record keeping.

E-mail and Telephone Communications:

  • Screening calls, dealing with telephone enquiries and visit cancellations
  • Creating and / or sending Memos / text messages to care teams
  • Action a high level of daily e-mails, telephone calls and communications from care staff

We work in partnership with, such as Kirklees Council, local NHS trusts, GPs, district nurses, West Yorkshire Fire and Rescue, West Yorkshire Police and so on. Paperless Filing and Data Storage:

  • Scanning documents and saving on network
  • Using Access Care Planning to log information BCSS is moving towards operating a paperless office, rather than photocopying and storing information in filling cabinets we scan and save to network folders.

 

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all inductions, lessons and work-based training/support sessions.
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

The training you will be getting

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

  • Knowledge, Skills and Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

You are given one day per week as time off to study; you will attend classes face to face at Kirklees College in Huddersfield; the study day is a Wednesday.

What to expect at the end of your apprenticeship

  • There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
  • There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience, Excellent attendance, Excellent timekeeping

Qualifications

GCSE or equivalent Maths and English (Grade Grade C/4 or above) Essential
BTEC or equivalent Word, Outlook and Excel (Grade Pass Merit or Distinction) Desired

Things to consider

Excellent travel links by bus and train; company is located in the Huddersfield Town Centre. Following applying for this vacancy the first stage, after your initial application, is to contact Nichola Barnes; If you do not make contact your application will not progress any further.

About the employer

We are the award-winning Bespoke Care; one the area’s most respected home care providers. Our high-quality elderly care at home service is designed to fit around the specific needs of you or a loved one’s life. We have been rated “good” by the Care Quality Commission following an inspection in November 2018 . The inspector reported that: People and their relatives told us Bespoke Care & Support Service were providing a safe service. • People's comments included, "I do feel safe and comfortable when care workers come to see me;" "No issues with safety or abuse at all; they are good to me" and "I always feel safe and comfortable." Relatives stated, "On the whole my relative is safe and comfortable with care workers;" "My relative is very safe, I can actually sleep at night knowing that the care workers are good" and "My relative is always safe and comfortable”. People told us they received a service that made a difference to their lives. Positive relationships had developed between people and staff. People and their relatives told us staff were consistently kind, caring and compassionate. People were involved in their care. They were treated with respect and their dignity and privacy was maintained.” We received further endorsement following our Top 10 Recommended Agencies Yorkshire & The Humber 2015 by homecare.co.uk. The ranking was taken from the ratings from reviews from our service users. We provide a wide range of care and support services that can accommodate people from diverse backgrounds with varying needs. Each person is treated as an individual and our services are tailored to them, creating People Shaped Services.

Employer

BESPOKE CARE & SUPPORT SERVICES LIMITED

Address

THE MEDIA CENTRE

7 NORTHUMBERLAND STREET

HUDDERSFIELD

HD1 1RL

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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