L3 ICT Support Engineer Apprentice – Grant UK – Swindon, SN5 8YG - £18k GRANT ENGINEERING(UK)LTD

As an Apprentice IT Technician, you will be part of a small in-house team, working directly with an external managed service provider (MSP) across a broad range of tasks. Primarily the role will align with 1st line IT support but knowledge and exposure to 2nd and 3rd line will be provided.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8:30am - 5:30pm.

    Total hours per week: 39.5

  • Expected duration

    21 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    23 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The ideal candidate will have a keen interest in a career in IT, good interpersonal skills and an enthusiastic attitude to learning and progressing, with a view to be able to self-manage smaller projects once further along in the role and take primary responsibility of certain tasks.

Main responsibilities:

  • Helping support users, including senior management, via a mixture of in-person and remote support.
  • Diagnose and troubleshoot user issues, triaging with our MSP or internally where appropriate.
  • Track and monitor problems to ensure timely resolution. Confer and co-ordinate with other team members to ensure problems are properly dealt with and resolved.
  • Resolution of 1st line support issues, ensuring appropriate feedback to end users on status of all calls and requests
  • Set up and configuration of laptop and mobile devices across all major OSs to an agreed internal standard, plus additional software installations.
  • User account setup, access changes and licencing.
  • SaaS application support
  • Basic printer maintenance and issue resolution.
  • Ticket and issue reporting and analysis
  • Daily infrastructure checks and monitoring
  • Investigation in to phishing email attempts and other potential cyber-security concerns


Requirements :

  • 5 GCSEs grades 9-4 or equivalent (including English Language and Maths) or on track to achieve the above.
  • IT specific GCSE or AS/A levels would be desirable but not essential.
  • Knowledge and experience using multiple device types and operating systems, preferably Windows 10/11.
  • Strong organisational and communication skills

The training you will be getting

  • During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard qualification.
  • Functional Skills in maths and English, if required.
  • The training covers the following core occupational duties:


What to expect at the end of your apprenticeship

  • There may be the opportunity to apply for a full time role at the end of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status , have the right to work in the UK

About the employer

Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong supportive culture at the heart of the business.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Georgia Dunn


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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