Customer service apprenticeship Level 3

MAINTECH RECRUITMENT LIMITED

Rugeley, WS15 1PU

Closes on Saturday 31 August

Posted on 23 May 2024


Summary

Excellent customer service and satisfaction are top of the agenda, great team and supportive working environment shines through from Emma and the team at Maintech Recruitment! Duties include: being involved with the end to end recruitment process from sourcing candidates and process management, screening, selection, job offer and on-boarding.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday. Times to be confirmed.

30 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer service specialist Level 3 qualification
  • Delivery methods will be remote and face to face
  • Functional Skills Level 2 English and maths, if required.

Where you’ll work

Suite 8, Hawkesyard Hall, Armitage Road, Hawkesyard

Rugeley

WS15 1PU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKERN LODGE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths/English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    This is a very busy office with lots of calls an emails coming through. A high standard of customer service is required as the face/voice of Maintech recruitment. You will need some relevant knowledge and experience in a customer facing or Admin role-Wage will be dependent on experience.

    About this company

    We are specialist recruitment consultants working with manufacturing businesses and automated warehouses across England and Wales.  Before taking on any role, we will spend some time really getting to know you, your business and your challenges first, this way we can ensure we are finding the very best people for your business.

    After this apprenticeship

    • A full time position may be available for the right person.
    • Possible further training towards a recruitment specialist upon successful completion of apprenticeship and probationary period.

    Ask a question

    The contact for this apprenticeship is:

    SKERN LODGE LIMITED

    The reference code for this apprenticeship is VAC1000252992.

    Apply now

    Closes on Saturday 31 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.