First Line IT Support Engineer Apprentice (Genmar IT) GENMAR (UK) LTD

Estio Training have an exciting new opportunity for an IT Support Apprentice with Genmar IT in Bishops Stortford Herts. Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.

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Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    23 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will be working alongside the team of currently, 9 support staff.
  • Taking support tickets from customers, communising with the users, listening, and resolving their issues by remote access via their RMM and tracking system.
  • Work on special projects, investigating new technology and services.
  • Collaborating with other team members and individually.
  • They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Team working, Excellent telephone manner, Strong communication skills, Knowledge of Windows OS, Microsoft Office packages, Ability to solve issues, Good interpersonal skills, Ability to learn programmes, Strong interest in tech, Eagerness to learn


GCSE or equivalent 5 GCSE's including English and Maths (Grade Grade A*-C/9-4 or equivalent) Essential

Things to consider

• Personalised ‘Development Plan’ allowing you and management to collaborate on your • future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases • Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office • Regular staff socials • Kitted out staff room for breaks – Pool table, chilled drinks fridge • Holiday loyalty program – Increased holiday allowance for long standing staff members. • Free parking

About the employer

Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. Genmar IT has been massively successful with apprentices over the past years. We’ve successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full- time employees following their training! We pride ourselves on creating an environment which supports development of young IT professionals.







CM23 5NZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Megan Dover


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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