Customer Service Advisor Apprenticeship - Hendy Mazda Horsham


Horsham, RH12 3NS

Closes on Monday 9 September

Posted on 23 May 2024


This Apprenticeship Programme is an exciting opportunity to kick-start your career with Mazda. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday - Friday: 8.30am - 5.30pm. However, each of our dealers will have different requirements.

40 hours a week

Possible start date

Monday 16 September


1 Year 2 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification.
  • All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Stewartby. 
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.
  • Your development is supported through your Mazda Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified,

Where you’ll work

Hendy Mazda

Guildford Road

Broadbridge Heath


RH12 3NS


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade C/4)
    • Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Patience

    About this company

    Our story began with Frederick Adolphus Hendy, who opened a bicycle shop in Whitchurch in 1859. At the turn of the century, the company made a tentative step towards selling motor vehicles, linking up with Benz and Bolle. In fact, we still have the 1898 two-cylinder Benz owned by Frederick Adolphus (not for sale, unfortunately!). Over the course of the following century, we enjoyed a number of milestones, including becoming Britain’s first Ford dealer in 1910 – a relationship that’s spanned over 100 years. During the Second World War, our Vincent’s Walk and Chandler’s Ford premises were used to build Spitfire planes, following damage to the original Ministry of Aircraft Production’s factory. (opens in new tab)

    After this apprenticeship

    There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

    Ask a question

    The contact for this apprenticeship is:


    The reference code for this apprenticeship is VAC1000252847.

    Apply now

    Closes on Monday 9 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.